Shipping Policy

At OWR (One Who Rules), we believe the experience shouldn’t end at checkout. That’s why we’re committed to delivering your orders swiftly, securely, and with full transparency.

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📦 Domestic Shipping (India)

• • We currently ship only within India.

• • All orders are shipped via reliable partners like Delhivery, Bluedart, and DTDC to ensure timely and safe delivery.

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⏱ Processing Time

• • Orders are typically processed and dispatched within 48–72 hours of purchase.

• • Processing time may be slightly extended during sales, holidays, or unforeseen delays.

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🚚 Shipping Charges

• • Prepaid orders are eligible for free shipping across India.

• • International shipping (when available) is charged at a flat rate of ₹1600/- (subject to location-specific variations).

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📍 Estimated Delivery Timelines

• • Once dispatched, deliveries usually take 4-6 business days depending on your location.

• • Please note, remote or less accessible areas may experience slightly longer delivery times.

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📫 Tracking Your Order

• •A tracking number will be shared via email and whatsapp as soon as your order ships.

• • You can track your package directly on the carrier’s website using the tracking ID.

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⚠ Lost, Damaged, or Stolen Packages

• • If your order arrives damaged, is lost in transit, or is stolen, reach out to our team immediately at connect@owr.life.

• • For damaged items, please share supporting images or videos for assessment. If validated, we’ll issue a replacement (based on availability) once the damaged product is returned.

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🚫 Shipping Limitations

• • In rare cases where your pin code is non-serviceable by our delivery partners, we’ll ship via India Speed Post (prepaid only).

• • Cash-on-delivery is not available in non-serviceable zones.

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🔁 Size Exchanges

• Please ensure correct size selection at the time of purchase. Our sizing guide is available on all product pages.

• If you’d like to exchange due to size issues:

  
  

  • • A replacement will be arranged after product return.

  • • A nominal ₹200/- fee per item applies to cover reverse logistics and handling.

  
  

• Note: International orders are not eligible for return/exchange due to shipping constraints.

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📌 Important Conditions

1. Incorrect Address/Details

   
   

   • • OWR is not liable for orders delayed or lost due to incorrect addresses or contact information provided at checkout.

   • • If a parcel is returned to us, the customer must pay a ₹200/- re-shipping fee per item for re-dispatch.

   
   

2. Delivery Attempts

   
   

   • Customers are responsible for receiving orders within the courier’s set attempt limits. If a delivery fails, the customer will need to bear the ₹200/- re-shipping fee per item.

   
   

3. International Customs Disclaimer

   
   

   • For international orders, OWR is not responsible for items seized, delayed, or held by customs authorities in the customer’s country.

   • For any shipping support, contact us at connect@owr.life within 2 days of receiving your order.

   
   

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For any queries or further assistance, we’re just an email away: connect@owr.life