We offer only exchange and no returns.
Exchange can be initiated within 48 hours from delivery. To initiate an exchange, please click on the return option in my orders section under the ‘My Account’ page.
There is no return, exchange or refund applicable on Tote Bags except in the case of manufacturing defect in which case we would require an opening video of the package showing its invoice , opening and defect clearly.
Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. An amount of INR 200/- will be charged as exchange charges.
If the product is not sent back with original packaging an additional of ₹150 will be deducted
We reserve the right to not accept a return if;
(1) the product/s are returned after use
(2) the products are damaged
Once we receive the returned item, we will process the refund in OWR Wallet only within 2 business days.
Exchange can be done on the same product/order for the size only once.
