Return Policy

We make returns simple. Read the policy below and click the button to start your return.

Quick Summary

  • Book within 48 hours of delivery.
  • Pickup arranged within 48 hours of booking.
  • Returns reach our warehouse in 3–5 days after pickup.
  • Refund: Credited to your OWR Wallet after QC.
  • Return fee: ₹200 (deducted from refund).
  • Full process typically 6–7 working days from pickup.

Condition & QC

Items must be unused, with original tags and packaging. All returned products go through a Quality Check (QC) on arrival. Items that fail QC are not eligible for a refund; partial refunds may be issued where appropriate.

Refund Method

Refunds are issued only to the OWR Wallet. Once QC passes, refunds are typically processed within 24–48 hours.

Return flow — step by step

  1. Book: Click the button above and follow the booking steps (or DM @owr.life).
  2. Pickup: A delivery partner will collect the item within 48 hours of booking.
  3. Transit: Parcel reaches our warehouse in ~3–5 days.
  4. QC: We inspect the item (usually within 24 hours of arrival).
  5. Refund: If QC passes, refund (minus ₹200 return fee) is credited to your OWR Wallet.

Status messages — what they mean

Return Requested

We received your request. You can still edit or cancel from the same screen.

Return Booked

Pickup within 48 hours. Parcel reaches warehouse in 3–5 days. Refund after QC (₹200 fee).

Return In-Transit

Your parcel is on the way. We’ll QC when it arrives. Use the booking page to track.

Return Delivered / Pending Refund

Parcel received and under QC (usually up to 24 hours). Refund processed after approval.

Return Closed

Return complete. No further action required. DM @owr.life for any questions.

FAQ

What if my item fails QC?
If an item fails QC (signs of use, missing tags, damage), it is not eligible for a refund. We'll notify you with the QC result.
How long until the refund appears in my wallet?
Refunds are processed to the OWR Wallet after QC. Allow 24–48 hours after QC for the wallet update.
Can I get cash or refund to original payment method?
No — per policy refunds are issued only to the OWR Wallet.

Questions? DM us on Instagram @owr.life. Return bookings must be made within 48 hours of delivery. ₹200 return fee applies.